Safety and Security
Confidential Information
You shall not, either during the continuance of your employment or after its termination without prior permission in writing from the Company divulge to any person any information about the Company’s clients or customers, employees, contractors or suppliers, or information regarding the company’s prices or any other information which the Company considers might cause considerable harm were it to be available and/or used by any of the company’s competitors in the business in which the Company is involved and which is notified to you as being confidential save where such disclosure may be required by law or HMRC. Should you be found to have breached the company’s confidentiality, this may amount to gross misconduct and may lead to disciplinary action up to and including dismissal. Please note this clause also applies to the use of any social networking sites.
However, 'confidential information' does not include information which comes into the public domain (unless it comes into the public domain as a result of a failure by you to comply with your obligations under your contract).
Failure to observe the above provisions described may render the individual liable to legal action on the part of the Company.
Personal Correspondence
The Company’s telephone numbers and client telephone numbers must not be used for personal contact unless in an emergency.
General Data Protection Regulations (GDPR)
We are committed to safeguarding the privacy of our employees, for full details of how we will handle your personal data and your rights and obligations as an employee please read our Data Protection Handbook. You will be required to confirm that you have read and understood the content of the Data Protection Handbook.
Please follow the link to view our Data Protection Policy.
Personal Property
You should store your personal property in lockers where these are provided and not take your personal belongings into the kitchen. It is not possible to provide lockers in all sites so your manager will make arrangements for you to store your personal property. If you handle cash as part of your job, you must not carry any money on you whilst you are working.
We recommend that you do not bring any valuables to work.
Please note Wilson Vale cannot accept responsibility or liability for property stolen or damaged at our sites.
Right to Search
The Company reserves the right to search all employees leaving or entering the premises and to inspect any vehicle, parcel, package, locker or bag. If you are asked to co-operate by showing the contents, you will be expected to do so. Failure to comply may result in adverse inferences being drawn and may result in disciplinary action being taken.
Site Goods and Property
The following must be adhered to:
1. No goods – food, confectionery, drinks etc. to be taken off-site unless the Manager of the site has given their authorisation. Any excess food produced can only be taken off site if authorised by a senior manager
2. Any items must have a signed receipt from the Site Manager or a senior manager.
3. All items that have been paid for need a manager’s signature on the receipt to verify this.
4. Under no circumstances should any goods, even if it is waste, get taken off the site without payment. All goods are to be purchased at the tariff price. Out of date items are to be treated in the same manner.
5. If employees do not have a lunch break, they forgo their meal for that day – you cannot take food home because of this.
6. Where a meal is provided – it must be food that is left after service unless you go for your break before service. No cans, bottles of water or confectionery are included in this provision. These must be purchased separately.
7. No items that belong to the client may be taken off site without the express permission of the Client. This includes items classed as rubbish, cardboard boxes or items that are in skips.
8. It is not permissible to use any stock belonging to the client or the Company for personal use. This includes making items for personal use such as birthday cakes. Use of the kitchen for preparing and cooking items for personal use – using your own ingredients will only be permissible if there is written authorisation from a Senior Manager and agreed with the Client.
9. The Company supply chain should not be used for personal use, even if it is your intention to reimburse the Company for any purchases you have made, without the prior approval of a director.
If employees fail to comply with the above provisions, disciplinary action may be taken, which may lead to dismissal from the company.
Cash Handling and Stock
Prices
​
1. You are not allowed to sell goods for other than the authorised price. If you do not know the price then please ask your manager.
2. You must key in the correct amount for sales on the till.
3. You must not give credit to customers
4. You must not give the goods away.
5. Where change is given – take great care to give the correct change.
Under no circumstances may employees consume, remove or dispose of any of the company’s goods without the express consent of the manager or other authorised person. Failure to comply with the above requirements may result in disciplinary action being taken, up to and including dismissal.
Counting Cash
​
If your role requires you to be involved in counting cash you must take care to accurately count the cash. Please fill in all paperwork correctly and sign. All paperwork will require two signatures.
Please follow the link to view our Cash Management Policy.
Counting Stock
If your role requires you to count stock, you must take care to count this accurately. You are required to carry out an actual stock count not an estimated one.
Failure to do so is classed as falsifying documents, is classed as gross misconduct and may result in disciplinary action being taken up to and including dismissal from the company.
Payment Card Industry Data Security Standard (PCI DSS) Compliance
In line with its core values, Wilson Vale has a duty of care to its clients to protect the information it stores, processes or transmits in the delivery of its services. On a number of its sites, customers can purchase food from Wilson Vale using payment cards. As such, Wilson Vale has a responsibility to protect that cardholder data and avoid any theft or fraudulent use of customers’ payment card details.
The Company is committed to fully complying with the requirements of the PCI DSS. This involves implementing a number of technical, policy and process controls that represent best information security practice. A key part of complying with the Standard is ensuring that employees are aware of the principles and understand their responsibilities around the processing and transmission of cardholder data when taking customer payments on behalf of Wilson Vale.
It is important that all employees who are involved in the processing of payment cards as part of their day-to-day role are aware and familiar with the company’s usage policies and procedures.
In order to ensure that employees are fully aware of how to handle and process cardholder information, Wilson Vale is committed to delivering awareness training on an ongoing basis and it is the responsibility of all relevant employees to attend such training and to ensure they always comply and adhere to the company’s information security policies and processes. Should any employees have any queries in relation to the processing of payment cards, they should seek guidance immediately from their line manager.
​
Please follow the link to view our Information Security Policy.
Bookwork and Processing Invoices
If your role requires you to fill in bookwork, please take care to record accurately and submit within the given deadlines. If you are unsure of how to complete any part of the process, then please contact a senior manager or Head Office.
If you falsify any aspect of your bookwork including failing to process invoices then this is classed as gross misconduct and may result in disciplinary action being taken up to and including dismissal from the company.
If you are struggling to meet the targets set in this area then please discuss with your Area Manager.
All managers and Head Office employees are required to comply with our Business Conduct Policy (BCP) and FCPA and to complete an annual attestation of compliance.